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Questions, Answered Straight


The fastest way to an answer is WhatsApp: +91-8796147667. But most of what people ask us is below.


Starting Out


I'm new here — where do I start?

With a trial size.

Every oil in our range — attars, essential oils, fragrance oils, carriers — is available in a small bottle at a small price, no minimum order.

Pick two or three that interest you, test them in your candles, soap, diffuser, or on a blotter strip, and scale up only the winners.

You can't smell a website; this is how we solve that.

What size should I buy first?

Smaller than you think.

A trial bottle covers several proper tests — a blotter session, a small candle pour, a soap test batch.

Move up a size once an oil has earned it on your own bench, not before.

The per-unit price drops as sizes grow, so patience literally pays.

Can you recommend oils for what I'm making?

Yes, and we'll be blunt about it.

Tell us on WhatsApp what you're making — container candles in soy, cold process soap, a roll-on blend — and we'll suggest what fits and, just as importantly, what to avoid.

If an oil is wrong for your project, we'd rather lose that sale than your trust.


Oils, Attars & Using Them


What exactly is an attar, and how is it different from perfume?

An attar is a botanical perfume oil in the Indian tradition: flowers, roots, or woods distilled into a base oil, with no alcohol.

You wear a small dab on pulse points instead of spraying; it sits close to the skin and unfolds over hours instead of shouting for one.

Our range includes rose, vetiver (ruh khus), oud, and mitti — the distilled scent of rain on dry earth.

Some oils are listed in two grades. Which one do I need?

Grades come from how a botanical is distilled — ylang ylang is the classic case.

“Extra” is the first fraction collected, the brightest and most prized for fine perfumery.

“Complete” captures the entire run, fuller and better value for soap, candles, and blending.

Wherever a product has grades, the listing spells out which suits what — and if you're still unsure, ask us with your use case.

Can I put your oils straight onto my skin?

Not the concentrated ones.

Essential oils are potent extracts and should be diluted in a carrier oil before skin contact, with a patch test first.

Attars are the exception — they're built to be worn as-is in small dabs.

And nothing we sell is for swallowing: our products are fragrance and raw materials, not foods or medicines, and we won't pretend otherwise.

I sell what I make. Anything I should know before using your oils in my products?

Yes — as the maker, regulations in your market govern your finished product: usage limits, labeling, and safety rules vary by country and product type.

Usage guidance sits on our listings, and documentation for your compliance files is available on request.

If you need a specific document for a specific market, ask before ordering — sorting paperwork upfront beats discovering a gap after production.

Do oils go off?

They fade rather than spoil — oxygen, heat, and light slowly dull them.

The pattern: citrus oils tire fastest, most florals and herbs hold a good while, and dense oils like vetiver, patchouli, and sandalwood can actually deepen with years.

Keep bottles capped tight, cool, and dark, and finish what you open — a half-empty bottle ages quicker than a sealed one.

The batch details on your bottle let you track exactly what you're holding.


Quality & Paperwork


How do I verify you're selling me what you claim?

Hold us to the same test we'd tell you to run on any supplier:

  • A botanical name and origin on the listing
  • A batch number on the bottle
  • Documents on request — COA and MSDS for what you bought

If any seller anywhere hesitates on those three, that hesitation is your answer.

We built the brand to pass this test, so please, actually run it on us.

What's the batch number on my bottle for?

Traceability.

It ties your exact bottle to its production run — so when you ask us a question, request a document, or raise a concern, we're both looking at the same oil, not a guess.

It's also how you track an oil's age on your own shelf.

Why don't your listings promise health benefits like other sellers?

Because fragrance and raw materials aren't medicines, and claims that they treat anxiety, grow hair, or cure ailments are marketing theater — often legally prohibited in the markets we ship to.

We'll tell you what an oil smells like, where it's from, and how makers use it.

What it does for your wellbeing is your experience to have, not our claim to sell.


Ordering & Payment


Do I need an account, membership, or minimum order for good pricing?

No.

One price list for everyone — the price on the page is the price, and it steps down as sizes go up, visible on every listing.

No tiers to unlock, no club to join.

Bulk beyond the listed sizes gets a custom quote through the Wholesale page.

How do I pay, and is it safe?

Through our secure checkout with all major credit and debit card, PayPal, Razorpay.

Payment is processed by the platform, encrypted end to end — we never see or hold your card details.

Made a mistake on my order — can I fix or cancel it?

If it hasn't shipped, yes — including a forgotten discount code.

Message WhatsApp with your order number straight away; we dispatch fast (usually within 24–48 business hours), so the sooner you catch us, the better.

Once a parcel has left, changes aren't possible, but the returns policy still covers anything that arrives wrong.


Shipping


Where do you deliver, and how fast?

Worldwide from India, always tracked.

Dispatch within 24–48 business hours, then typically:

  • Middle East & Asia: 4–8 days
  • US/Canada/UK/Europe: 7–12 days
  • Elsewhere: 10–18 days

Enter your address at checkout for exact costs; the full picture is on Delivery & Shipping.

Why isn't shipping free?

Because it never really is — “free shipping” is shipping cost hidden inside product prices.

We'd rather show you both numbers honestly: real product prices, and shipping calculated from your order's actual weight and destination at our discounted courier rates.

When we run free-shipping promotions, they apply automatically — as promotions, not as padding.

Will customs charge me anything?

Possibly — import duties and taxes are levied by your country on arrival and are the buyer's responsibility.

What we control, we do properly: accurate declarations, correct values, correct HS codes, every time.

We'll never mark your parcel “gift” to dodge duties — that trick puts you, the importer, at legal risk, and we don't play it.

How do I track my order?

A tracking number and link land in your email the moment your parcel is picked up.

If tracking goes quiet for 5+ business days, don't wait politely — message us and we'll chase the courier from our end.


Returns & Refunds


Something's wrong with my delivery. What now?

Open and check your parcel the day it arrives — all return and refund requests need to reach us within 48 hours of delivery.

Damaged, leaking, or wrong item: send photos with your order number via WhatsApp or email, and we'll replace free or refund in full, your choice, usually without you shipping anything back.

I ordered it, smelled it, and it's not for me. Can I return it?

Unopened — yes, if you contact us within 48 hours of delivery.

You arrange and pay the return shipping, and original shipping isn't refundable.

Full terms: Returns & Refunds.

When and how do refunds arrive?

To your original payment method — never forced store credit — within 5–10 business days of approval, plus whatever your bank adds on top.


The Company


Who actually runs AF Essentials?

Anushka Fragrancia — an Indian supplier, manufacturer and exporter of fragrance and natural oils since 2018.

AF Essentials is our international direct-to-customer brand: the same oils and batches we've supplied to fragrance businesses for years, now shipped straight to you.

The longer version is on Our Story.

Is there a human I can talk to?

Every day.

WhatsApp +91-8796147667 is fastest; email at support@afessentialsindia.com works too.

Questions we answer constantly: which grade for which project, what blends with what, whether an oil suits cold process, and “is this normal for this oil?” — all welcome, before or after you buy.