Delivery & Shipping

Last updated: 08-09-2026

We ship worldwide from India via FedEx Priority. Here's exactly how it works — timelines, costs, customs, and what happens when something goes wrong — with nothing hidden in the fine print.

Processing Time

Orders are packed and dispatched within 24–48 business hours of payment confirmation.

Orders placed on weekends or Indian public holidays move on the next business day.

The moment your parcel is picked up, you'll receive a tracking number and link by email — every order ships tracked, no exceptions.

Where We Ship

We deliver to most countries worldwide.

Enter your address at checkout to confirm availability and see exact costs for your destination.

If your country doesn't appear, message us on WhatsApp at +91 8796147667 — courier coverage changes, and we'll check current options for you.

Delivery Estimates

Counted from dispatch, not from order placement:

These are estimates from real shipments, not guarantees — customs processing and peak seasons (October–December especially) can add days.

If your tracking hasn't moved for 5+ business days, contact us rather than waiting; we'll chase the courier from our side.

Shipping Costs — The Honest Version

Your shipping cost is calculated at checkout from your order's actual weight and destination, using the discounted rates we hold with our courier partners.

That's the real cost of moving your parcel — we don't pad product prices to fund "free shipping," and we don't add handling fees on top.

What you see at checkout is what shipping genuinely costs.

When we run promotional free-shipping offers, they apply automatically.

Customs, Duties & Taxes

International orders may attract import duties, taxes, or courier processing fees charged by your country's customs authority on arrival.

These are set by your government, not by us, and are the buyer's responsibility — they are not included in our prices or shipping charges.

Thresholds and rates vary by country and change over time, so check your customs authority's current rules if you're unsure.

What We Commit to on Our Side

Every shipment is declared accurately, with correct values and HS codes.

We will never mark a parcel as a "gift" or undervalue it — sellers who offer that are transferring legal risk to you, the importer.

Accurate paperwork is also what gets parcels through customs fastest.

Shipping Oils: A Note on Regulations

Essential and fragrance oils are classified by some carriers as limited-quantity flammable goods.

We ship compliantly, which occasionally shapes which courier options are available for larger volumes.

If a compliant routing affects your order's timeline or cost, we'll tell you before you pay — never after.

Bulk Orders

Orders above 25 kg can often ship more economically by consolidated air or sea cargo.

Send an inquiry through our Wholesale page with quantities and destination, and we'll prepare a custom quote covering product, freight, and a duty estimate for your country — the full landed cost, confirmed before you commit.

Address Accuracy, Failed Deliveries & Lost Parcels

Please double-check your address at checkout — we can correct it only before dispatch.

Parcels returned to us due to an incorrect address can be reshipped at the buyer's cost.

If a parcel is refused or unclaimed at customs, courier return charges and any duties billed to us are deducted from the refund.

If tracking shows a parcel genuinely lost in transit, we'll reship or refund in full once the courier confirms the loss — typically within their standard investigation window.

Damaged in Transit

Liquids travel thousands of kilometers to reach you, and occasionally transit wins.

Photograph the outer parcel and affected products within 48 hours of delivery and send them with your order number via WhatsApp or email.

We'll confirm within one business day and either reship free or refund in full, your choice.

Details in our Returns & Refunds Policy.

Questions