Refund policy

Returns & Refunds 

Last updated: 24th August, 2026 

Shipping liquids across the world sometimes goes wrong, and buying scent unsmelled sometimes disappoints. Here's exactly how we handle both — written to be fair, not to find reasons to say no. 

Check your order on arrival. All return and refund requests must be raised within 48 hours of delivery — so please inspect your parcel the day it arrives. 

Damaged, leaking, or wrong item? Report within 48 hours with photos → replaced or refunded in full, usually without sending anything back. 

Changed your mind? Unopened items can be returned if requested within 48 hours of delivery. Opened oils can't be returned — hygiene rules — which is exactly why every oil comes in a trial size first. 

Shipping costs are non-refundable, and return shipping is arranged and paid by the customer. 

Refunds go to your original payment method — not store credit — within 5–10 business days of approval. 

Damaged, leaking, or incorrect orders 

If your order arrives damaged, leaking, or isn't what you ordered: 

1.Photograph the outer parcel and the affected products within 48 hours ⚠️ of delivery 

2.Send the photos with your order number via WhatsApp (+91-8796147667) or email 

3.We confirm within one business day and either reship free or refund— your choice. In most cases you keep or dispose of the damaged item; we'll only ask for a return if we genuinely need it back. 

Note: Shipping costs are non-refundable, and return shipping is arranged and paid by the customer (if applicable) 

 

Change-of-mind returns 

Unopened items — seal intact — can be returned if you contact us within 48 hours of delivery. 

Return shipping is arranged and paid by you, and we strongly recommend a tracked service, as we can't refund parcels lost on the way back. Once the item is received and checked, we refund the product price; original shipping charges are non-refundable. Because international return shipping often costs a meaningful share of an order's value, we'd genuinely encourage starting with trial sizes — it's the better way to change your mind. 

Opened oils, attars, and skin-contact products cannot be returned. Once a seal is broken, the product can't safely be resold, and hygiene regulations in most countries prohibit it. This isn't us being difficult — it's the industry standard for good reason. It's also precisely why we sell every oil in a small trial size: test small, and a scent that isn't for you costs pocket change instead of a full bottle. 

Trial sizes and clearance items are final sale. 

Quality concerns 

If you believe an oil doesn't match its listing — the wrong character, not performing as described: Contact us within 48 hours of delivery with the batch number printed on your bottle. We compare against our records for that. If something is genuinely off against the batch's documentation, we replace or refund. 

Natural products vary between harvests — slight differences in color, viscosity, and aroma nuance are the nature of real botanicals, not defects. But if something smells wrong rather than merely different, tell us. We would always rather investigate than argue, and your report helps us catch problems early. 

Order changes & cancellations 

Unlike much of the industry, we don't have a "no cancellations ever" rule. If your order hasn't been dispatched yet, message us immediately and we'll change or cancel it with a full refund. We pack fast — usually within 24–48 hours — so speed matters. Once a parcel has left India, cancellation isn't possible, but the rest of this policy still protects you. (Yes, this includes "I forgot to apply my discount code" — message us before dispatch and we'll sort it.) 

Customs refusals & unclaimed parcels 

If a parcel is refused at customs or goes unclaimed and is returned to us, we refund the product price minus return shipping and any duties charged to us. If customs destroys a parcel rather than returning it, we unfortunately cannot refund. 

How refunds are paid 

To your original payment method, within 5–10 business days of approval. Card refunds can take a few additional days to appear depending on your bank — if a refund seems missing, check with your card issuer first, then message us and we'll trace it with proof of the transaction. 

Wholesale & bulk orders 

Damage and quality rules above apply identically to bulk orders. Change-of-mind returns on bulk quantities are handled case by case — talk to us directly; recurring accounts get flexibility because the relationship matters more than any single order. 

Talk to us before starting a return 

Genuinely — message first. A surprising number of "returns" turn out to be solvable: a usage rate that needs adjusting, a candle that needed more cure time, a scent that opens differently after fifteen minutes on a blotter. WhatsApp us at +91 99997 63806, tell us what's wrong, and there's a fair chance we fix it faster than a return would.